If you’re looking to reach First Abu Dhabi Bank (FAB) customer service, you are in the right place. Whether you are trying to resolve an urgent issue as well as update account details or speak to the right department, knowing the correct numbers can save you time and stress.
Here is an up-to-date breakdown of contact options based on the type of support you need. Let’s go through one by one.
UAE Toll-Free Options For Personal Banking
FAB offers several dedicated lines for personal banking needs, all accessible within the UAE. You can contact according to your need as mention below.
- General Personal Banking: Dial 600 52 2235
- e-Dirham Support: Use 600 50 0201
- Ratibi Payroll Card Assistance: Call 600 52 2298
- Payit Digital Wallet Queries: Reach out at 600 54 3329
- Point-of-Sale (POS) Merchant Support: Available via 02-410 4888
- FAB Islamic Banking: For Islamic banking services, dial 800 2200
These lines are toll-free and prioritized for your banking queries. You can also visit the FAB Bank contact section to see the official numbers for your queries.
Customer Support From Outside the UAE
No problem if you are calling internationally. FAB provides alternate lines to ensure you are always connected. In this way, the below numbers are available on the official site that you can use as per your need.
- Personal Banking (International): +971 2 499 6700
- e-Dirham Support (International): +971 2 499 6125
- Ratibi (International): +971 2 499 6279
- Payit (International): +971 2 499 6411
- POS Support (International): +971 2 410 4888
- FAB Islamic (International): +971 2 499 6299
Business, Corporate & Elite Banking Support
If you manage business or elite accounts, FAB ensures you get direct assistance:
| Department | UAE Number | Email Address |
| Commercial Banking | 600 52 2235 | CMB-ClientServices@bankfab.com |
| Global Transaction Banking | — | tbchannel.support@bankfab.com |
| Government Client Services (Abu Dhabi) | — | GOVClientServices@bankfab.com |
| Investment Banking (Abu Dhabi) | — | IBGCSDubai@bankfab.com |
| MNC Client Services (Abu Dhabi) | — | MNCClientServices@bankfab.com |
| Elite & Private Banking (UAE) | 800 40000 | Elite@bankfab.com / PB@bankfab.com |
These channels connect you to teams specialized in particular services for higher-tier accounts.
Additional Support For Compliance & Whistleblowing
For concerns related to compliance or anonymous reporting, FAB offers secure external channels which are below.
- Email: FABListens@ethix360.com
- Whistleblow Portal: Via the secure Ethix platform
- WhatsApp: +1 (704) 771-0476
- Postal Address: Ethix at 9200 Corporate Blvd, Suite 440, Rockville, MD, USA
These options are designed for confidential and protected communication. You can also visit the FAB Bank Whistle blowing section for more updated support.
Tips for a Smoother Experience
- Call early in the morning or late evening. Some users report shorter waits around those times.
- Use the correct number for your issue to avoid routing delays.
- Keep your account or card number as well as phone number and customer ID handy. This speeds up verification.
- For urgent concerns, use both phone and digital support. Align your approach for faster resolution.
Quick FAB Customer Care Contacts
- Personal Banking (Local): 600 52 2235
- Business & Elite Services: via specialized emails above
- International Support: +971 2 499 6700 (depending on service category)
- Whistleblowing & Compliance: Email or portal via Ethix360
With the help of these numbers you can contact and resolve your query quickly from the First Abu Dhabi Bank customer care service.